Methodist Medical Group

When it comes to health care, most people assume they are getting quality care. The question for most consumers is... what does "quality" mean?

Quality in health care can be defined by patient satisfaction scores, disease management programs, technology, award recognitions and various services offered.

In this section, we not only profess our quality, we actually prove it. From patient survey results to disease management programs to nationally recognized quality measures, the physicians and staff of Methodist Medical Group have proven quality and will strive to continuously improve the care and satisfaction of our patients.

Methodist Medical Group's mission is to enhance the total well-being of our patients and the community we serve.

Methodist Medical Group believes that satisfied patients form a bond with their primary care physician. Working relationships between patients and physicians improve communication regarding preventive care, family history, symptoms, treatment options and other health-related questions.

In other words, Methodist Medical Group thinks patient satisfaction is a prioritiy.  Key findings from the most recent patient satisfaction survey:

Overall satisfaction scores have achieved at least 95% for seven years in a row.
98% of MMG patients are willing to recommend their physician to others.
99% of MMG patients say their doctor listen carefully to them and show respect for what they had to say.
99% of MMG patients say their doctor explains things in a way they can understand.
99% of MMG patients say their doctor is friendly and caring
99% of MMG patients say the office staff treats them with courtesy and respect.

Want to know what patients are saying about our physicians?  click here

2008 Quality Scores

After Hours Triage
Since patients don't necessarily get sick between 9 a.m. and 5 p.m., the Methodist Medical Group After Hours Triage program was developed to better manage patients' health concerns after normal business hours. It often saves a call or trip to the doctor.

• Staffed with experienced RNs and LPNs
• Uses nationally recognized protocols to determine care
• On-call physician back-up is always available
• Summary of call and treatment advice is faxed to the doctor's office next business day

Case Management
Case management involves managing chronically ill patients, linking them with the necessary programs and services to help the patient get needed care. They also assist with appropriate home care and needed supplies.


Disease Management
Disease Management is a proactive, organized approach to chronic illness that is physician-directed and carried out by Methodist Medical Group pharmacists, Certified Diabetes Educators, respiratory therapists and other experienced providers. The Disease Management staff counsel patients on lifestyle changes, schedule follow-up visits and provide physicians with progress reports.

Methodist Medical Group has several unique disease management programs, including:
*Anticoagulation
*Asthma
*Chronic Obstructive Pulmonary Disease
*Diabetes
*Hypertension
*Lipid/Cholesterol

National Recognition for Quality Diabetes Care

Methodist Medical Group was recognized fall of 2007 by the National Committee for Quality Assurance (NCQA) and the American Diabetes Association's (ADA) Diabetes Physician Recognition Program for providing quality care to patients with diabetes.

To receive this recognition, which is valid for three years, Methodist Medical Group submitted data that demonstrates performance in key measurement areas. These measures include eye exams, blood pressure tests, nutrition therapy and patient satisfaction, among others.

The Diabetes Recognition Program was designed to improve the quality of care that patients with diabetes receive by recognizing those physicians that deliver top of the line care. When patients with diabetes receive quality care, they are less likely to suffer from complications such as, heart attcks, stroke, blindness, kidney disease and amputations.

Pharmacy Management
Prescription drug costs are rising at double-digit rates. Clariah Health employs a staff of pharmacists who work directly with physicians and patients to educate and promote appropriate and cost-saving pharmaceutical use.

In addition, Clarian Health offers four full-service pharmacies that are conveniently located throughout the Indianapolis area. Services include:

·Rapid prescription filling
·Consultations
·Over-the-counter medications
·Durable medical equipment
·Alternative therapies
·Herbal medications
·For patients in a hurry, a 24-hour refill line is available, as well as mail services and an online ordering system at www.mmgrx.com.

Technology for the Future
Methodist Medical Group believes that Information Technology (IT) infrastructure is a critical component in health care and an important investment for our future.

Patient to physician communication - Patients can save valuable time by emailing a message to the physician's office to request an appointment, prescription refill or obtain test results. 

HIPAA Compliance - Privacy standards and electronic translations standards (EDI) are in place.

Integration of clinical data  - To create an enterprise-wide clinical repository of data and development of an electronic medical record.

Implementation of wireless devices - To allow physicians and clinicians access to data at the point of care.

Physician portal - To streamline registration, lab and radiology ordering for patients.

Up-to-date clinical decision-making tool - For knowledge-driven care.

Methodist Medical Group, MMG, is a not-for-profit organization formed in 1994 as a physican group that strives to continuously improve the value of health care services provided to patients at 30 locations within central Indiana. MMG is a partner of Clarian Health, an Indiana-based, private not-for-profit organization offering a borad base of tertiary services, specialized pediatric care and a Level 1 Trauma Center. Clarian is affiliated with 16 hospitals and health centers throughout Indiana, including five in greater Indianapolis: Methodist and Indiana University hospitals, Riley Hospital for Children, Clarian West Medical Center and Clarian North Medical Center. Through this physician -led partnership, MMG effectively integrates a comprehensive network of primary and specialy care providers and facilities in locations throughout central Indiana.

The physician directory page provides a complete listing of Methodist Medical Group doctors and their locations, photos, open/closed status (for new patients), and contact information. Our physican practice areas include: Adult Medicine, Internal Medicine, Pediatrics, Family Medicine, Psychiatry, Obstetrics/Gynecology and Endocrinolgoy and Diabetes.

Indianapolis, Indiana
www.mmgdoctor.org